Shipping: FREE for orders over £25.00. For orders under £25.00 delivery is £3.00.
Delivery is currently available to the UK only. This may be reviewed as circumstances change.
Orders are despatched within three working days unless stated otherwise on the shop home page. For pre-orders please check the item description for despatch date. Full price items will be sent either by Royal Mail First Class post or (larger items only) by a courier service. Goods over £25 may require a signature on delivery.
Returns and refunds (purchases of artwork, giftware and cards)*
I wouldn't send something out to you if I wasn't proud of it, but in the unlikely event that you change your mind after receiving the item, please let me know in writing as soon as possible (preferably within 14 days). There is a cancellation form you can use here but you do not need to use this unless you want to - an email is sufficient. Send the item back to me within 30 days of receipt, still in as good condition as you received it, and I will refund the purchase price and the original shipping costs (but not the return shipping). Please note this is not applicable to customised items.
If your order arrives damaged then of course you will get a full refund. It might not be necessary to return the item (though I may need photographs of the damage so I can make a claim against the carrier) but if you do have to return it you will also get a refund of your return postage.
*for workshop booking terms regarding cancellations and refunds, please visit this page.
Payment is administered through PayPal. If you do not have a PayPal account or you prefer not to use it make payment then simply select the 'pay by credit or debit card' option at the log-in page.
Discount codes are sometimes offered as part of a general promotion or as a thank you to individual customers. In all cases, if use of the discount brings an order value below the threshold for free delivery then delivery charges will apply.
General promotions The duration of a promotion is not guaranteed and may be withdrawn at my discretion.
Individual discounts Personalised codes are valid for one use by the original recipient only. They may be invalidated if it appears the recipient has shared the code or invited its use by third parties.
Please note that when you buy a piece of artwork, you are buying that particular item, not the rights to the image. Copyright of all artwork remains with Jane Duke.
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